Comments on: How to do customer service http://www.themultitasker.com/2009/01/how-to-do-customer-service/ Interactive Marketing, Social Media and the Digital World Sat, 19 Jun 2010 02:56:56 +0000 hourly 1 http://wordpress.org/?v=3.0 By: CustServ: Customer Relations: The New Competitive Edge http://www.themultitasker.com/2009/01/how-to-do-customer-service/comment-page-1/#comment-662 CustServ: Customer Relations: The New Competitive Edge Fri, 22 May 2009 07:22:12 +0000 http://www.themultitasker.com/?p=539#comment-662 [...] Continue reading… Share and Enjoy: These icons link to social bookmarking sites where readers can share and discover new web pages. [...] [...] Continue reading… Share and Enjoy: These icons link to social bookmarking sites where readers can share and discover new web pages. [...]

]]> By: David Suydam http://www.themultitasker.com/2009/01/how-to-do-customer-service/comment-page-1/#comment-547 David Suydam Mon, 02 Feb 2009 01:39:11 +0000 http://www.themultitasker.com/?p=539#comment-547 I too love my MBP. I haven't had the energy to take it in for them to look into a couple burnt out pixels near the top of my screen, close to the camera. However, with your story here I just might! I can say that every experience in their store (in Yorkdale Mall, Toronto) has been extremely positive. Not only do they do support well, the whole purchase experience is amazing too. When I first bought my computer in the summer of 2008, I had my wife and kids waiting in the car for me as I ran in to buy it. I was in and out in 15 minutes, which for a computer purchase is really incredible. What a welcome change from too many other retailers. I too love my MBP. I haven’t had the energy to take it in for them to look into a couple burnt out pixels near the top of my screen, close to the camera. However, with your story here I just might!

I can say that every experience in their store (in Yorkdale Mall, Toronto) has been extremely positive. Not only do they do support well, the whole purchase experience is amazing too. When I first bought my computer in the summer of 2008, I had my wife and kids waiting in the car for me as I ran in to buy it. I was in and out in 15 minutes, which for a computer purchase is really incredible.

What a welcome change from too many other retailers.

]]> By: Caralin http://www.themultitasker.com/2009/01/how-to-do-customer-service/comment-page-1/#comment-545 Caralin Sun, 01 Feb 2009 04:32:43 +0000 http://www.themultitasker.com/?p=539#comment-545 Nice! It's amazing how much good customer service can turn what starts as a negative experience into an extremely positive one. Unfortunately, I've had just the reverse with a couple of places lately, namely the camera store, Henry's, downtown. I won't go into details, but their horrible customer service made me a dedicated customer at their competition! I'm glad Apple stepped up to the plate for you. Nice! It’s amazing how much good customer service can turn what starts as a negative experience into an extremely positive one. Unfortunately, I’ve had just the reverse with a couple of places lately, namely the camera store, Henry’s, downtown. I won’t go into details, but their horrible customer service made me a dedicated customer at their competition! I’m glad Apple stepped up to the plate for you.

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